Quick Answer: How Do I File A Complaint Against Ticketmaster?

Is Ticketmaster legit?

Ticketmaster Review: Is it Legit, Reliable or a Scam.

Ticketmaster is an extremely reliable ticket sales and distribution company owned by LiveNation .

Ticketmaster is primarily a box office ticketing company, which means that you’re buying tickets at face value..

Can I sue Ticketmaster?

If you have purchased tickets for an event through Ticketmaster and have been unable to get refund because of their policy changes, you may be entitled to take legal action via a class action lawsuit.

What happens if a concert is postponed?

If your event is postponed, the event organizer is still trying to reschedule your event; if they do, your tickets will remain good for the rescheduled date. If your event has been rescheduled, and the event’s organizer is offering refunds, this option will be visible under the event in your Ticketmaster account.

What is complaint procedure?

Purpose: The formal complaints procedure is intended to ensure that all complaints are handled fairly, consistently and wherever possible resolved to the complainant’s satisfaction. ALT’s responsibility will be to: … deal reasonably and sensitively with the complaint; take action where appropriate.

How do I talk to a real person at Ticketmaster?

If you need to talk to a live person in Ticketmaster customer service you need to dial 1-800-653-8000. To speak with a live agent, you need to say “no” and “something else” and stay on the line (typical waiting time is about 1-5 minutes).

How long is Ticketmaster taking to refund?

6 weeksGiven the exceptional number of events canceled or postponed as part of government measures against COVID-19 virus, the processing times for your refund request will be longer than usual – up to 6 weeks. COVID-19 also affects the delivery of the tickets returned by post to services.

How do I get a refund for a postponed concert?

“If it’s been canceled, chances are you’re going to get your refund automatically. If that hasn’t happened, contact the person you bought the ticket from, whether that’s Ticketmaster or another source, and ask for the refund. They should give it to you, no questions asked,” Breyault said.

How do I get my money back from Ticketmaster?

How to Get a Refund for a Ticket on Ticketmaster if Your Event Was Canceled? You don’t need to do anything if an event is canceled. You will get a full refund transferred to your account automatically. The funds will be transferred to your original payment method.

How do you formally lodge a complaint?

The usual steps are:interview the person complaining and document the allegations.inform the person being complained about of the details, and ask them to respond.if the facts are disputed, seek more information including evidence from any witnesses.find out whether the complaint has substance.More items…

What is the difference between a complaint and a formal complaint?

An informal complaint differs from a formal complaint in the way it is processed but both contribute to the overall complaints process. An informal complaint is done through discussion (written or verbal) and should always be attempted before moving into the formal complaint process.

How do I get a refund from Ticketmaster rescheduled?

If your event is cancelled, we’ll usually issue a refund automatically. If your event is rescheduled or postponed, we’ll need you to return any tickets you’ve received to our address below, and once we have them back we’ll refund the face value plus the service charge onto your card.

Who owns Ticketmaster?

Live Nation EntertainmentTicketmaster/Parent organizations

Can I get a refund from Ticketmaster for a postponed concert?

If an event is canceled, postponed, rescheduled or moved, and refunds are approved by the Event Organizer, only the original purchaser—i.e., the person who purchased the tickets at issue directly from our Site—will be eligible for any available refunds or credits.

Does postponed mean Cancelled?

As verbs the difference between postpone and cancel is that postpone is to delay or put off an event, appointment etc while cancel is to cross out something with lines etc.

How long does Ticketmaster take to pay you?

You’ll get paid by direct deposit or debit, and you can expect the funds in your account within 7-10 business days after your tickets sell.

How do I email Ticketmaster customer service?

In Event Details, click “Contact Us”, which can be found at the bottom right of your screen. After clicking “Contact Us”, you can choose between two options: ”Chat with Us” “Email Us”

What is a formal complaint called?

n. the first document filed with the court (actually with the County Clerk or Clerk of the Court) by a person or entity claiming legal rights against another. The party filing the complaint is usually called the plaintiff and the party against whom the complaint is filed is called the defendant or defendants.